General

General - About Snakku

• What is Snakku and how is it different?
• What's inside the box?
• How large are the boxes?
• Can I customize the box? I have allergies or dietary restrictions.

Subscription & Cancellation

• How do I manage my account & see order information?
• How do I cancel my subscription?
• Can I just purchase one box without subscribing?
• Can I skip a box in a subscription?
• I'm missing snacks in my box!
• My box is damaged and/or snacks in my box are broken

Billing & Payment

• ★ How do I update my billing address or credit card info?
• What payment methods can I use?
• When will I be charged for my subscription?
• Is a 3 or 6 month subscription charged up front?
• What is your refund and exchange policy?

Shipping

• ★ How much is shipping?
• ★ How do I change my shipping address?
• Do you provide tracking information?
• When will my box ship?
• When will I receive my box?
• My order says fulfilled but I haven't received it yet

Gifting

• Can I gift a Snakku box?

International

• Which countries do you ship to?

Press & Blog Inquiry

• Can I get a Snakku box to review?