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General - About Snakku
What is Snakku and how is it different?
What's inside the box?
How large are the boxes?
Can I customize the box? I have allergies or dietary restrictions.
Subscription & Cancellation
How do I manage my account & see order information?
How do I cancel my subscription?
Can I just purchase one box without subscribing?
Can I skip a box in a subscription?
I'm missing snacks in my box!
My box is damaged and/or snacks in my box are broken
Billing & Payment
What payment methods can I use?
How do I update my billing address or credit card info?
When will I be charged for my subscription?
Is a 3 or 6 month subscription charged up front?
What is your refund and exchange policy?
How do I change my shipping address?
How much is shipping?
Do you provide tracking information?
When will my box ship?
When will I receive my box?
My order says fulfilled but I haven't received it yet
Can I gift a Snakku box?
Which countries do you ship to?
Press & Blog Inquiry
Can I get a Snakku box to review?